Frequently Asked Questions

1. How long does delivery/shipping take?
Orders placed before 5 PM CST (Mon - Fri) will be shipped the same day. Delivery times vary based on the shipping method selected and the destination. Our standard free shipping typically takes 7-14 business days. Please note these are estimates and may vary. For more details, visit our Shipping Policy.

2. How can I cancel my order?
If your order hasn’t been shipped yet, you can cancel it by contacting our customer service team as soon as possible with your order number and details. If it has already shipped, cancellation isn't possible, but you may initiate a return once it arrives.

3. When will my credit card be charged?
Your payment method will be charged immediately upon completing your order at checkout.

4. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and relevant photos, and we’ll resolve it promptly.

5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Rates and delivery times vary by location. Visit our Shipping Policy or contact customer service for more details.

6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your shipment. You can also check your order status by logging into your account on our website.

7. What is your return and exchange policy?
We accept returns and exchanges within 30 days of receipt, as long as the products are unused, in their original packaging, and accompanied by proof of purchase. To start a return or exchange, please contact our support team for instructions.

8. Are your products cruelty-free?
Yes, we are committed to cruelty-free practices and do not test our products on animals. We also ensure our suppliers follow the same ethical standards.

9. Do you offer samples of your products?
We occasionally offer samples through promotions or with specific orders. Check our website or subscribe to our newsletter for updates on sample availability.

10. What should I do if I have an allergy or reaction to a product?
If you experience an allergic reaction, discontinue use and consult a healthcare professional. Contact us to report the issue, and we can assist with a return or refund if applicable.

11. How do I know which products are right for my skin/hair type?
We provide detailed product descriptions and ingredient lists on our site to help you choose suitable products. If you need personalized advice, please reach out to our customer service team.

12. Can I modify or add to my order after it has been placed?
Once an order is placed, modifications aren’t possible. If you need to change or add items, you’ll need to cancel the original order (if it hasn’t shipped) and place a new one. Contact us as soon as possible for options.

13. What should I do if I forgot my account password?
Click the "Forgot Password" link on the login page and follow the instructions to reset your password via the email associated with your account.

14. Are there any ongoing promotions or discounts?
Stay updated on our latest promotions by subscribing to our newsletter or following us on social media for exclusive offers.