How long does delivery/shipping take?

Orders placed before 5PM CST will be shipped on the same day (Mon - Fri). Delivery times vary based on the shipping method selected and the destination. Our standard free shipping option typically takes 7-14 business days. Please note that these delivery times are estimates provided by shipping carriers and may vary based on your destination. For more details, visit our Shipping Policy page.

How can I cancel my order?

If your order has not yet been shipped, you can cancel it by emailing us at hzdropshipping9804@gmail.com as soon as possible. Please include your order number and any relevant details. If your order has already shipped, it cannot be canceled, but you may initiate a return once you receive it.

When will my credit card be charged?

Your payment method will be charged immediately upon completing your order during the final step of the checkout process.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery by emailing hzdropshipping9804@gmail.com. Include your order number, a description of the issue, and any relevant photos. We will work to resolve the issue promptly.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. For more details on international shipping options, please refer to our Shipping Policy page or contact our customer service team.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on our website.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of receipt, provided the products are unused, in their original packaging, and accompanied by a receipt. To initiate a return or exchange, please contact us at hzdropshipping9804@gmail.com for further instructions.

Are your products cruelty-free?

Yes, we are committed to cruelty-free practices and do not test our products on animals. We also ensure that our suppliers adhere to the same ethical standards.

Do you offer samples of your products?

We occasionally offer samples of select products through promotions or with certain orders. Please check our website or subscribe to our newsletter for updates on sample availability.

What should I do if I have an allergy or reaction to a product?

If you experience an allergic reaction or irritation, discontinue use immediately and consult a healthcare professional. Please contact us at hzdropshipping9804@gmail.com to report the issue, and we can assist you with a return or refund if applicable.

How do I know which products are right for my skin/hair type?

We provide detailed product descriptions and ingredient lists on our website to help you choose products suited to your skin or hair type. If you need personalized recommendations, please reach out to our customer service team for assistance.

Can I modify or add to my order after it has been placed?

Once an order is placed, we are unable to make changes. If you need to modify or add items, you will need to cancel the original order (if it has not shipped) and place a new order. Please contact us as soon as possible to discuss your options.

What should I do if I forgot my account password?

If you forgot your password, click the "Forgot Password" link on the login page. Follow the instructions to reset your password via the email address associated with your account.

Are there any ongoing promotions or discounts?

To stay updated on our latest promotions and discounts, please subscribe to our newsletter or follow us on social media. We frequently offer special deals and exclusive offers to our subscribers.